Troubleshooting
PostScript information is lost in Encapsulated PostScript images embedded in WordPerfect Graphics files. WordPerfect Graphics files with large embedded bitmaps may not appear properly on computers that use the Mach series video drivers from ATI. If you think you have this problem, try running Windows Setup and changing your video driver to the 8514/a drivers supplied with Windows.
If multiple images don’t display well
By using a unique, optimised palette, you get the best possible image quality, but there is a drawback. When a display device uses a palette (for example, when it is in 256-color mode), it can only use one palette at a time to display colors. Therefore, if you are displaying more than one image at the same time, the current image may look perfect, while all of the others look bad, because they are mapped to the wrong palette. This is called palette shift.
If you can’t open a TIFF file
it is probably compressed using one of the methods licensed to Unisys. Not all image editing programmes support all file types. There are even flavours within a file type that are not supported because some greedy big company that owns the patent require a hefty payment to license the technology that the developer does not want to pay.
error messages usually mean that you need to install more RAM (system memory). You need twice as much memory as the largest file size that you intend to work on. This is because the program keeps a copy in memory so that you can restore it should you choose to undo your last action. You can disable backup should you want to open larger files.
Unwanted lines or marks
appear on your image. These are called artifacts
Display colors not realistic.
Check your display adapter is set to True Color (24 bit) using the Windows Control Panel.
If you have trouble importing a graphic
the problem may occur because of differences between the original graphic format and the way Windows handles graphics. Limitations in graphic primitives in Windows pictures prevent display and printing of:
- Mirrored or backward text
- Rotated or vertical text (unless scaleable or vector fonts are used)
- Double underline and outline
Windows may not scale an image as expected. For example, if a bitmap is reduced or viewed at less than 100 percent, display information may be lost. This can result in odd patterns or gridlines. For example, thin lines may appear to be missing on the screen. When you print, however, the complete picture is present.
If the image is an object- or vector-oriented picture, text can only be scaled by its point size. Stretching a character to make it disproportionately tall or wide may result in poor text layout.